Events Satisfaction Survey

Dickensian Christmas Festival 2018

Saturday, 1 December and Sunday, 2 December 2018.

How are we doing? We would really value your thoughts and opinions. Please complete this short survey so we can continue to improve.

Once completed, if you have given your email address, you will be entered into a prize draw to win two tickets for the 2018 Pantomime, Dick Whittington and his cat.

Privacy notice

Taking part in the survey is voluntary. Before taking part you should read our privacy notice as this tells you about the information we collect and what we will do with it.
This notice is about Medway Council and the collection of personal information for the Events satisfaction survey. In this notice, Medway Council will be referred to as ‘we’, ‘us’ or ‘our’.

Medway Council is the data controller (contact details below) for the information you provide when completing the  Events satisfaction survey. This means it decides how your personal data is processed and for what purposes.
Medway Council runs events throughout the year and would like to hear what visitors thought of those events. We would like to hear what you thought about the event you attended.
By taking part in the survey you will be agreeing to us processing your personal information in the analysis of your response. The types of activity this includes is:-
- processing your survey;
- grouping and analysing the results by different characteristics e.g. age group
- sharing aggregated results with other parts of the council

There is also an opportunity to enter a prize draw by providing an email address. Your email address will only be collected for the purpose of administering the draw.
We will collect and process the following personal information about you if you are responding as an individual -

- Your postcode
- Your sex
- Your age group
- Your ethnicity
- If you have a long term illness or disability and the broad category of illness or disability

There is also an opportunity to enter a prize draw by providing an email address. Your email address will only be collected for the purpose of administering the draw.
When completing the survey you will provide information about who you are (demographics) and where you live (your postcode). You also have the opportunity to enter a prize draw by providing an email address. This is a voluntary part of the survey.  We provide more detail below about how we use each category of information.
The information about who you are and where you live will be processed for the purpose of analysis. Your information will not be passed to any other third parties unless we are required to do so by law for example as part of a criminal or fraud investigation.
The information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.
The information below explains how we use each of the categories of data.

Who you are

The demographic information (age group, sex, ethnicity and if you have a long term illness or disability) you provide is used to:-
- Understand the profile of respondents and how it compares to Medway as a whole.
- Help us understand the demographics (age group, sex, ethnicity and long term illness or disability  status) of who has responded to the survey and if there are any differences between groups.
The information you provide is pseudonymised; that means that the personal information we ask for is grouped by a field which makes it harder to identify a person for example instead of using your month and year of birth we ask your age group.

Where you live

The location information (your postcode) you provide is used to
- Determine the area (ward or other standardised areas) that you live in,
- Add to the information we hold about you with data from sources such as the Census to help us better understand the characteristics of respondents.
Your email address

We ask for your email address if you would like enter a prize draw. Your email address will only be collected for the purpose of administering the draw. You will be specifically asked for your consent to provide your email address within the survey.
We will keep the completed surveys for 1 year after the close of the survey.
We will process your data as you have given your consent to complete the survey. After you have submitted the survey we have a legitimate interest in the processing of your personal data for the specific purposes outlined in the ‘how we use your information section’.

We will ask you for your consent for aspects which are not vital for the running of the survey at each relevant point of the survey.

As we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You can do so by e-mailing rccpandihub@medway.gov.uk and withdrawing your consent. This is one of your data processing rights, a summary of your other rights can be seen below.
The right to be informed – You have the right to be told how your personal information will be used. This notice, and shorter statements we use in our communications, are intended to be a clear description of how your data may be used.

The right of access - You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. We will have 30 days to respond to you once we are satisfied you have right to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.
The right to rectification - If you believe our records are inaccurate you have the right to ask for the records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us. You can let us know about any changes to your information by emailing rccpandihub@medway.gov.uk.

The right to erasure – this is also known as ‘your right to be forgotten’. If you withdraw your consent for the processing of your data we will delete the personally identifiable information we hold about you.

The right to restrict processing – you have the right to restrict our processing of your data in some cases for example if we disagree about the accuracy of the data.
The right to data portability – as you have given your data by consent you have the right to request a copy of your personally identifiable information. This information can be passed directly to you or a third party in a machine readable format.

The right to object – as you have given your data by consent you do not have the right to object to your data being processed, but you are able to withdraw your consent at any time you choose by emailing rccpandihub@medway.gov.uk. You do have the right to object to your data being used for direct marketing purposes.
Rights in relation to automated decision making – In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. For example if you were applying for a mortgage or finance products. We do not undertake complex computerised decision making that produce legal effects.
If you would like to contact us for more information about the survey you can contact us by email at rccpandihub@medway.gov.uk or in writing to Events Team, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you have any queries or complaints about this privacy notice please contact us:-

Data Protection Officer; Gayle Jones on 01634 334329, by email at GDPR@medway.gov.uk or write to the Data Protection Officer, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you are unhappy with the response to a complaint you have made you can contact the Information Commissioner’s Office:-

By phone on 0303 123 1113, online at  www.ico.org.uk  or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Last updated 12 November 2018
Are you happy to take part in the Events satisfaction survey, with Medway Council using your personal data as stated in our privacy policy?
Thank you for your initial interest in the Events satisfaction survey. Unfortunately as you do not want to give your permission to take part we cannot process your personal information. If you change your mind you can take part in the survey whilst it is open. Please close your internet browser now to end this survey.

The event

How did you first hear about the event?
 
 
 
 
 
 
 
 
 
 
Who did you visit the event with?
 
 
 
Have you visited the event before?
 
 

About you

Are you a visitor to Medway?
How long are you visiting Medway?
 
 

Travelling to the event

How did you travel to the event?
 
 
 
 
 
Where did you park?
 
 
How would you rate the following:
  Very good   Good   Neither good nor poor   Poor   Very poor  
Signposting to the event          
Signage at the event          
Ease of parking          
Cost of parking          
How easy or difficult was it for you to find the event?
 
 
 

The event

How long did you stay at the event?
 
 
How much do you think you and your party spent at the event?
 
 
 
Did you visit Rochester Cathedral during the Dickensian festival?

The event

How would you rate the attractions at the event?
  Very good   Good   Neither good nor poor   Poor   Very Poor   Don't know/no opinion  
Costumed characters            
The parades            
Festive Produce Fair            
Entertainment            
Atmosphere of the event            
How would you rate the event in terms of the following:
  Very good   Good   Neither good nor poor   Poor   Very poor   Don't know/no opinion  
Access into and around the event            
Toilet facilities            
Parking            
Cleanliness            
Refreshments            

The event

How satisfied or dissatisfied are you with any Medway Council event staff you encountered in terms of the following:
  Very satisfied   Satisfied   Neither satisfied nor dissatisfied   Dissatisfied   Very dissatisfied   Don't know/no opinion  
Helpfulness            
Knowledge            
Politeness            
Patience            
Friendliness            
How satisfied or dissatisfied are you with the event?
 
 
 
Would you visit this event again in the future?
 
 
 

Demographic information

Medway is committed to consulting with all its residents and so,to ensure that all groups within the community have the opportunity to participate in this consultation, we would appreciate it if you could provide us with the following information. The information provided will remain private and confidential and will not be used for any other purpose. You are under no obligation to provide the following information and it will not affect your input if you choose not to.

Are you?
 
 
 
In which of the following age bands do you fall?
 
 
 
 
 
 
Do you have any long-standing health problem or disability? Long-standing means anything that has lasted, or is expected to last, at least 12 months.
 
 
 
What is your ethnic group?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In which area do you live?
 
 
 
 

Prize draw

Your email address will only be collected for the purpose of administering the draw.
Are you happy to provide your email address to enter the prize draw?

You do not have to provide these details to be able to complete the survey

Thank you for completing this survey.

If you have given
your email address you will be entered into the prize draw to win two tickets for the 2018 Pantomime, Dick Whittington and his cat.
                                                                                                         
The draw will take place on Friday 14 December 2018

The results from this survey will be used to improve the quality of Medway Events

Responses will be kept for one year and then destroyed.

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