Sustainable Transport Survey

Medway Council has secured funding to improve accessibility to and from Medway City Estate (MCE). We are considering options to support alternative methods of travel, other than by private car, and to reduce congestion currently experienced by visitors and businesses on the Estate. If you have visited MCE in the past 12 months either for work or retail and leisure, we would value your input. Your response will be key in helping us identify what improvements should be made.

Privacy Notice

Taking part in the survey is entirely voluntary. Before taking part you should read our privacy notice as this tells you about the information we collect and what we will do with it.

This notice is about Medway Council and the collection of personal information for the Medway City Estate Sustainable Transport Survey. In this notice, Medway Council will be referred to as ‘we’, ‘us’ or ‘our’.

Medway Council is the data controller (contact details below) for the information you provide when completing the sustainable transport survey. This means it decides how your personal data is processed and for what purposes.

Medway Council has secured funding to improve accessibility to and from Medway City Estate (MCE). We are considering options to support alternative methods of travel, other than by private car, and to reduce congestion currently experienced by visitors and businesses on the Estate. The responses received will be key in helping us identify what improvements should be made.

By taking part in the survey you will be agreeing to us processing your personal information in the analysis of your response. The types of activity this includes is:-

- processing your survey;
- grouping and analysing the results by different characteristics e.g. about you or the location of the business you work for / visit.
- sharing aggregated responses with other parts of the council e.g. Public Health using the information about businesses to support their work on staff travel planning

We will collect and process the following personal information about you-

- The name of the business you are travelling to
- The postcode of the business you are travelling to
- Your age group
- Your sex
- If you have a long term illness or disability

When completing the survey there are two types of information you will provide: who you are (including demographics) and where you work (location information). We provide more detail below about how we use each category of information.

Your information will not be passed to any third parties unless we are required to do so by law for example as part of a criminal or fraud investigation.

The information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.

The information below explains how we use each of the categories of data.

Who you are

The demographic information (age group, sex and if you have a long term illness or disability) you provide is used to:-

- understand the profile of respondents and how it compares to Medway as a whole.
- help us understand the demographics (age group, sex and long term illness or disability status) of who has responded to the survey and if there are any differences between groups.

The information you provide is pseudonymised; that means that the personal information we ask for is grouped by a field which makes it harder to identify a person for example instead of using your month and year of birth we ask your age group.

The information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.

Where you work

The location information (the business name and postcode) you provide is used to:-

- determine where you work / visit on the Medway City Estate,
- understand where people who have responded to the survey work / visit and if there are any
- trends in responses between different areas / businesses.
- allow better targeting of support to businesses e.g. Public Health identifying businesses which need staff travel plans

The information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.

We will keep the completed surveys for 12 months after the close of the survey.

We will process your data as you have given your consent to complete the survey. After you have submitted the survey we have a legitimate interest in the processing of your personal data for the specific purposes outlined in the ‘how we use your information section’.

As we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You can do so by e-mailing integratedtransport@medway.gov.uk and withdrawing your consent. This is one of your data processing rights, a summary of your other rights can be seen below.

The right to be informed – You have the right to be told how your personal information will be used. This notice, and shorter statements we use in our communications, are intended to be a clear description of how your data may be used.

The right of access - You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. We will have 30 days to respond to you once we are satisfied you have right to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.

The right to rectification - If you believe our records are inaccurate you have the right to ask for the records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us. You can let us know about any changes to your information by emailing integratedtransport@medway.gov.uk .

The right to erasure – this is also known as ‘your right to be forgotten’. If you withdraw your consent for the processing of your data we will delete the personally identifiable information we hold about you.

The right to restrict processing – you have the right to restrict our processing of your data in some cases for example if we disagree about the accuracy of the data.

The right to data portability – as you have given your data by consent you have the right to request a copy of your personally identifiable information. This information can be passed directly to you or a third party in a machine readable format.

The right to object – as you have given your data by consent you do not have the right to object to your data being processed, but you are able to withdraw your consent at any time you choose by emailing integratedtransport@medway.gov.uk . You do have the right to object to your data being used for direct marketing purposes.

Rights in relation to automated decision making – In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. For example if you were applying for a mortgage or finance products. We do not undertake complex computerised decision making that produce legal effects.

If you would like to contact us for more information about Medway City Estate access improvements you can contact us by email at integratedtransport@medway.gov.uk or in writing to Integrated Transport, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you have any queries or complaints about this privacy notice please contact us:-

Data Protection Officer; Gayle Jones on 01634 334329, by email at GDPR@medway.gov.uk or write to the Data Protection Officer, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you are unhappy with the response to a complaint you have made you can contact the Information Commissioner’s Office:-

By phone on 0303 123 1113, online at www.ico.org.uk or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Last updated 1 August 2018

Are you happy to take part in the Sustainable Transport Survey, with Medway Council using your personal data as stated in our privacy policy?

Yes

Visiting the Medway City Estate

What is the main reason you have visited Medway City Estate in the past 12 months?

Work

Retail / Leisure

Visiting the Medway City Estate for work

Please tell us about your journeys to and from the Medway City Estate for work.

	What is the name of the business you are travelling to on the Medway City Estate? If it is more than one business, choose the one you visit most often

	What is the postcode of the business you are travelling to, on the Medway City Estate? If it is more than one business choose, the one you visit most often. If you are not sure about the postcode you are travelling to you can use the Royal Mail's Postcode Finder

	Other, please state

If you work on the Estate does the company have a staff travel plan?”

Yes

I don't know

The business I work for is not based on the Medway City Estate

	Please tell us where you usually travel from to get to the Medway City Estate?

	Other, please state

Please tell us what time you usually arrive on the Medway City estate, on:
	7 - 9am	9am - 12pm	12pm - 4pm	4pm-6pm	6pm -10pm	10pm - 7am	I don't work on these days
Weekdays	Weekdays 7 - 9am	Weekdays 9am - 12pm	Weekdays 12pm - 4pm	Weekdays 4pm-6pm	Weekdays 6pm -10pm	Weekdays 10pm - 7am	Weekdays I don't work on these days

Weekends	Weekends 7 - 9am	Weekends 9am - 12pm	Weekends 12pm - 4pm	Weekends 4pm-6pm	Weekends 6pm -10pm	Weekends 10pm - 7am	Weekends I don't work on these days

Please tell us what time you usually leave the Medway City estate, on:
	7 - 9am	9am - 12pm	12pm - 4pm	4pm-6pm	6pm -10pm	10pm - 7am	I don't work on these days
Weekdays	Weekdays 7 - 9am	Weekdays 9am - 12pm	Weekdays 12pm - 4pm	Weekdays 4pm-6pm	Weekdays 6pm -10pm	Weekdays 10pm - 7am	Weekdays I don't work on these days

Weekends	Weekends 7 - 9am	Weekends 9am - 12pm	Weekends 12pm - 4pm	Weekends 4pm-6pm	Weekends 6pm -10pm	Weekends 10pm - 7am	Weekends I don't work on these days

Please tell us the type of transport you most frequently use to travel to / from the Medway City Estate

Cycle

Car – as a driver, alone

Walk

Car – as a driver, with passenger(s)

Bus

Car – as a passenger

Motorbike/Scooter

Other

	Other, please state

	Other, please state

Visiting the Medway City Estate for work

Do you car share when travelling to / from the Medway City Estate?

Yes

Visiting the Medway City Estate for work

What type of car share do you use?

A car share arranged yourself with friends and family

A car share arranged yourself with colleagues

A car share arranged via Medway's car sharing scheme

A car share arranged via another car sharing scheme

Other

	Other, please state

Please tell us the main thing that discourages / stops you from using a car share scheme when you travel to / from Medway City Estate?

I don’t know anyone to car share with

I need my own car to get around during the day for work

I don’t know about car share schemes

I need my own car to get around during the day for personal reasons

My start/finish times vary

Other

Car sharing would add time / distance to my journey

	Other, please state

Visiting the Medway City Estate for work

Do you travel by train for any part of your journey?

Yes

Visiting the Medway City Estate for work

Please tell us which train station you arrive at before your onward journey to the Medway City Estate

Chatham

Rainham

Cuxton

Rochester

Gillingham

Strood

Halling

Other

	Other, please state

Visiting the Medway City Estate for work

Do you travel around or off the Medway City Estate during your working day?

Yes

Visiting the Medway City Estate for work

What is the main reason you travel around or off the Medway City Estate during your working day?

For work

To get something to eat

To go shopping

Personal business e.g. go to the bank

To get to other amenities

Other

	Other, please state

What is the main type of transport you use when travelling around or off the Medway City Estate during your working day?

Cycle

Car – as a driver, alone

Walk

Car – as a driver, with passenger(s)

Bus

Car – as a passenger

Motorbike/Scooter

Other

	Other, please state

Visiting the Medway City Estate for work

Overall, how satisfied are you with your current journey(s) to / from the Medway City Estate?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

	Please explain the reason(s) for your answer

Visiting the Medway City Estate for work

	Please tell us about where you think the cycling routes to public transport hubs can be improved

	Please tell us about where you think improvements can be made to the condition of existing cycle lanes

	Please tell us about where you think we could add more cycle lanes

	Please tell us about where you think we could introduce new segregated cycle lanes

	Please tell us about where you think people need to park more considerately

	Other, please state

Visiting the Medway City Estate for work

Please tell us why nothing would encourage you to cycle / cycle more often to / from work. Please tick all that apply

It's not convenient to cycle

I need my car for work

I don’t like cycling

I already cycle as often as I can

My shortest route to work would take me through the Medway Tunnel

Other

Health/mobility issues stop me from cycling

	Other, please state

Visiting the Medway City Estate for work

Please tell us the top three improvements that would encourage you to walk / walk more often to / from work on the Medway City Estate?

Improved signage for pedestrians

Improved safety for pedestrians e.g. limit obstructed views, ensure people park more considerately

Improvements to the condition of existing footpaths

Improved crossing points

Improvements to street lighting

Nothing would encourage me to walk / walk more often to / from work

Improved walking routes to public transport hubs e.g. Strood Train Station

Other

	Please tell us about where you think improvement can be made to signage for pedestrians

	Please tell us about where you think improvements can be made to the condition of existing footpaths

	Please tell us about where you think improvements can be made to street lighting

	Please tell us about where you think the walking routes to public transport hubs can be improved

	Please tell us about where you think we can improve safety for pedestrians

	Please tell us about where you think we can improve crossing points

	Other, please state

Visiting the Medway City Estate for work

Please tell us why nothing would encourage you to walk / walk more often to / from work. Please tick all that apply

It's not convenient to walk

I need my car for work

My shortest route to work would take me through the Medway Tunnel

I already walk as often as I can

I don’t like walking

Other

Health/mobility issues stop me from walking

	Other, please state

Visiting the Medway City Estate for work

	Please tell us about where you think more convenient bus stops could be located, where relevant include details of any specific bus routes

	Please tell us about where you think access to bus stops could be improved, where relevant include details of any specific bus routes

	Please tell us about where you think improvement could be made to existing bus shelters / waiting areas, where relevant include details of any specific bus routes

	Please tell us about which bus routes could be made more frequent

	Please tell us about which bus routes could have improved reliability

	Please tell us about which bus routes could be improved

	Other, please state

Visiting the Medway City Estate for work

Please tell us why nothing would encourage you to travel by bus / travel by bus more often to / from work. Please tick all that apply

The bus takes too long

Health/mobility issues stop me from getting the bus

It's too expensive

I need my car for work

It's not convenient

I already travel by bus as often as I can

I don’t like getting the bus

Other

	Other, please state

Visiting the Medway City Estate for work

How likely would you be to change the way you travel to / from the Medway City Estate for work?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

	Please explain the reason(s) for your answer

Visiting the Medway City Estate for work

	Is there anything else the Council should consider about travelling to / from the Medway City Estate for work?

Visiting the Medway City Estate for retail / leisure

Please tell us about your journeys to and from the Medway City Estate for retail and leisure.

	What is the name of the business you are travelling to, on the Medway City Estate? If it is more than one business, choose the one you visit most often

	Please tell us where you usually travel from to get to the Medway City Estate?

	Other, please state

Please tell us what time you are most likely to arrive when visiting the Medway City estate, on:
	7 - 9am	9am - 12pm	12pm - 4pm	4pm-6pm	6pm -10pm	10pm - 7am	I don't visit on these days
Weekdays	Weekdays 7 - 9am	Weekdays 9am - 12pm	Weekdays 12pm - 4pm	Weekdays 4pm-6pm	Weekdays 6pm -10pm	Weekdays 10pm - 7am	Weekdays I don't visit on these days

Weekends	Weekends 7 - 9am	Weekends 9am - 12pm	Weekends 12pm - 4pm	Weekends 4pm-6pm	Weekends 6pm -10pm	Weekends 10pm - 7am	Weekends I don't visit on these days

Please tell us what time you are most likely to leave after visiting the Medway City estate, on:
	7 - 9am	9am - 12pm	12pm - 4pm	4pm-6pm	6pm -10pm	10pm - 7am	I don't visit on these days
Weekdays	Weekdays 7 - 9am	Weekdays 9am - 12pm	Weekdays 12pm - 4pm	Weekdays 4pm-6pm	Weekdays 6pm -10pm	Weekdays 10pm - 7am	Weekdays I don't visit on these days

Weekends	Weekends 7 - 9am	Weekends 9am - 12pm	Weekends 12pm - 4pm	Weekends 4pm-6pm	Weekends 6pm -10pm	Weekends 10pm - 7am	Weekends I don't visit on these days

Please tell us the type of transport you most frequently use to travel to / from the Medway City Estate when visitng for retail / leisure

Cycle

Car – as a driver, alone

Walk

Car – as a driver, with passenger(s)

Bus

Car – as a passenger

Motorbike/Scooter

Other

	Other, please state

	Other, please state

Visiting the Medway City Estate for retail / leisure

Overall, how satisfied are you with your current journey(s) to / from the Medway City Estate when visiting for retail / leisure?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

	Please explain the reason(s) for your answer

Visiting the Medway City Estate for retail / leisure

	Please tell us about where you think the cycling routes to public transport hubs can be improved

	Please tell us about where you think improvements can be made to the condition of existing cycle lanes

	Please tell us about where you think we could add more cycle lanes

	Please tell us about where you think we could introduce new segregated cycle lanes

	Please tell us about where you think people need to park more considerately

	Other, please state

Visiting the Medway City Estate for retail / leisure

Please tell us why nothing would encourage you to cycle / cycle more often when visiting for retail / leisure. Please tick all that apply

It's not convenient to cycle

Health/mobility issues stop me from cycling

I don’t like cycling

I already cycle as often as I can

My shortest route would take me through the Medway Tunnel

Other

	Other, please state

Visiting the Medway City Estate for retail / leisure

Please tell us the top three improvements that would encourage you to walk / walk more often to / from the Medway City Estate when visiting for retail / leisure?

Improved signage for pedestrians

Improved safety for pedestrians e.g. limit obstructed views, ensure people park more considerately

Improvements to the condition of existing footpaths

Improved crossing points

Improvements to street lighting

Nothing would encourage me to walk / walk more often when visiting for retail / leisure

Improved walking routes to public transport hubs e.g. Strood Train Station

Other

	Please tell us about where you think improvement can be made to signage for pedestrians

	Please tell us about where you think improvements can be made to the condition of existing footpaths

	Please tell us about where you think improvements can be made to street lighting

	Please tell us about where you think the walking routes to public transport hubs can be improved

	Please tell us about where you think we can improve the safety for pedestrians

	Please tell us about where you think we can improve crossing points

	Other, please state

Visiting the Medway City Estate for retail / leisure

Please tell us why nothing would encourage you to walk/ walk more often when visiting for retail /leisure. Please tick all that apply

It's not convenient to walk

Health/mobility issues stop me from walking

My shortest route would take me through the Medway Tunnel

I already walk as often as I can

I don’t like walking

Other

	Other, please state

Visiting the Medway City Estate for retail / leisure

	Please tell us about where you think more convenient bus stops could be located, where relevant include details of any specific bus routes

	Please tell us about where you think access to bus stops could be improved, where relevant include details of any specific bus routes

	Please tell us about where you think improvement could be made to existing bus shelters / waiting areas, where relevant include details of any specific bus routes

	Please tell us about which bus routes could be made more frequent

	Please tell us about which bus routes could have improved reliability

	Please tell us about which bus routes could be improved

	Other, please state

Visiting the Medway City Estate for retail / leisure

Please tell us why nothing would encourage you to travel by bus / travel by bus more often when visiting for retail / leisure. Please tick all that apply

The bus takes too long

Health/mobility issues stop me from getting the bus

It's too expensive

I already travel by bus as often as I can

It's not convenient

Other

I don’t like getting the bus

	Other, please state

Visiting the Medway City Estate for retail / leisure

How likely would you be to change the way you travel to / from the Medway City Estate when visiting for retail / leisure?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

	Please explain the reason(s) for your answer

Visiting the Medway City Estate for retail / leisure

	Is there anything else the Council should consider about travelling to / from the Medway City Estate when visiting for retail / leisure?

About you

Medway is committed to consulting with all its residents and so, to ensure that all groups within the community have the opportunity to participate, we would appreciate it if you could provide us with the following information. The information provided will remain private and confidential and will not be used for any other purpose. You are under no obligation to provide the following information and it will not affect your input if you choose not to.

Are you?

Male

Female

I prefer not to say

Do you have any long-standing health problem or disability? Long-standing means anything that has lasted, or is expected to last, at least 12 months.

Yes

I prefer not to say

Thank you for your initial interest in the Sustainable Transport Survey. Unfortunately as you do not want to give your permission to take part we cannot process your personal information. If you change your mind you can take part in the survey whilst it is open. Please close your internet browser now to end this survey.

Thank you for completing this survey about sustainable transport options to / from the Medway City Estate.

Protecting your personal information.
Medway Council will keep the information provided above as confidential. Access to, retention and disposal of this information will be strictly in accordance with the privacy notice for this survey. Individuals will not be identifiable in any reporting. Your personal data will be processed in accordance with the privacy notice within this survey and complies with Medway Council’s Data Protection notice.

Responses will be kept for one year and then destroyed.