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Have your say - Rochester Art Gallery Survey

Thank you for visiting Rochester Art Gallery today.  

We like to hear what you think of what we do.  Please take a moment to complete this survey to help us plan for future exhibitions and how we promote them.  

Rochester Art Gallery is funded by Medway Council, however, our exhibiting artists can also be supported by Arts Council England and other funders and your feedback helps support them and us.

Thank you.

Taking part in the survey

Taking part in the survey is voluntary. Before taking part you should read our privacy notice as this tells you about the information we collect and what we will do with it.
This notice is about Medway Council and the collection of personal information for the Rochester Art Gallery Survey. In this notice, Medway Council will be referred to as ‘we’, ‘us’ or ‘our’.

Medway Council is the data controller (contact details below) for the information you provide when completing the Rochester Art Gallery Survey.  This means it decides how your personal data is processed and for what purposes.
Medway Council would like to hear what visitors think about the gallery which helps us plan and promote exhibits in the future.  We would like to hear what you thought about the exhibit you visited.
By taking part in the survey you will be agreeing to us processing your personal information in the analysis of your response. The types of activity this includes is:

·Processing your survey
·Grouping and analysing the results by different characteristics e.g. age group
·Sharing aggregated results with other parts of the council, the Arts Council and organisations funding our exhibitions
We will collect and process the following personal information about you if you are responding as an individual:

·The first part of your postcode (postal district) e.g. ME4 or ME10
·Your sex
·Your age group
·Your ethnicity
·If you have a long term illness or disability
When completing the survey you will provide information about who you are (demographics) and where you live (postal district).  This is a voluntary part of the survey.  We provide more detail below about how we use each category of information.

The information about who you are and where you live will be processed for the purpose of analysis.  Your information will not be passed to any other third parties unless we are required to do so by law for example as part of a criminal or fraud investigation.

If you are responding as an individual the information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.
The information below explains how we use each of the categories of data.
Who you are

The demographic information (age group, sex, ethnicity and if you have a long term illness or disability) you provide is used to:

·Understand the profile of respondents and how it compares to Medway as a whole,
·Help us understand the demographics (age group, sex, ethnicity and long term illness or disability) of who has responded to the survey and if there are any differences between groups.

The information you provide is pseudonymised; that means that the personal information we ask for is grouped by a field which makes it harder to identify a person for example instead of using your month and year of birth we ask your age group.
Where you live

The location information (your postal district) you provide is used to:

·Determine the broad area  that you live in,
·Add to the information we hold about you with data from sources such as the Census to help us better understand the characteristics of respondents.
We will keep the completed surveys for one year after the close of the exhibition.
We will process your data as you have given your consent to complete the survey. After you have submitted the survey we have a legitimate interest in the processing of your personal data for the specific purposes outlined in the ‘how we use your information' section.

We will ask you for your consent for aspects which are not vital for the running of the survey at each relevant point of the survey.
As we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You can do so by e-mailing arts@medway.gov.uk and withdrawing your consent. This is one of your data processing rights, a summary of your other rights can be seen below.
The right to be informed – You have the right to be told how your personal information will be used. This notice, and shorter statements we use in our communications, are intended to be a clear description of how your data may be used.

The right of access - You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. We will have 30 days to respond to you once we are satisfied you have the right to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.
The right to rectification - If you believe our records are inaccurate you have the right to ask for the records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us. You can let us know about any changes to your information by emailing arts@medway.gov.uk .

The right to erasure – this is also known as ‘your right to be forgotten’. If you withdraw your consent for the processing of your data we will delete the personally identifiable information we hold about you.

The right to restrict processing – You have the right to restrict our processing of your data in some cases for example if we disagree about the accuracy of the data.
The right to data portability – As you have given your data by consent you have the right to request a copy of your personally identifiable information. This information can be passed directly to you or a third party in a machine readable format.

The right to object – As you have given your data by consent you do not have the right to object to your data being processed, but you are able to withdraw your consent at any time you choose by emailing :arts@medway.gov.uk . You do have the right to object to your data being used for direct marketing purposes.
Rights in relation to automated decision making – In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. For example if you were applying for a mortgage or finance products. We do not undertake complex computerised decision making that produce legal effects.
If you would like to contact us for more information about the Rochester Art Gallery Survey you can contact us by email at arts@medway.gov.uk  or in writing to Arts Team, Medway Council, Brook Theatre, 5 The Brook, Chatham, ME4 4SE.

If you have any queries or complaints about this privacy notice please contact us:-

Data Protection Officer; Gayle Jones on 01634 334329, by email at GDPR@medway.gov.uk or write to the Data Protection Officer, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you are unhappy with the response to a complaint you have made you can contact the Information Commissioners Office:-

By phone on 0303 123 1113, online at  www.ico.org.uk  or at the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
  Are you happy to take part in the Rochester Art Gallery Survey?

Taking Part

Thank you for your initial interest in the Rochester Art Gallery Survey. Unfortunately as you do not want to give your permission to take part we cannot process your personal information. If you change your mind you can take part in the survey whilst it is open. Please close your internet browser now to end this survey.

Your Exhibition Visit

 
 
  What was your main reason for visiting the gallery today?
 
 
 
 
 
 

Your Exhibition Visit

  How did you find out about this exhibition?
 
 
 
 
 
 
 
 
 
 
 
 

Your Exhibition Experience

  Please rate the following aspects of the Art Gallery:
  Very good   Good   Neither good nor poor   Poor   Very poor  
  Location          
  Access          
  Signage          
  How useful did you find the supporting exhibition information?
 
 
 
 

Your Exhibition Experience

  What is your overall impression of the exhibition?
 
 
 
 
 

Your Exhibition Experience

 
  What kind of exhibitions would you like to see here in future?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Other Attractions

  Did you/Will you visit any of the following attractions in Rochester today?
 
 
 
 
 
 
 

Additional Comments

 

About you

Medway is committed to consulting with all its residents and interested parties so, to ensure that all groups within the community have the opportunity to participate, we would appreciate it if you could provide us with the following information. The information provided will remain private and confidential and will not be used for any other purpose. You are under no obligation to provide the following information and it will not affect your response if you choose not to.

  Are you?
 
 
  In which of the following age bands do you fall?
 
 
 
 
 
 
  What is your ethnic group?
 
 
 
 
 
 
 
 
 
 
 
 
  Do you have any long-standing health problem or disability? Long-standing means anything that has lasted, or is expected to last, at least 12 months.
 
 

Where You Live

  Do you live in the UK?
 
 

Where You Live

 
 

Your response

Thank you for completing this survey

Please press the submit button below to send us your views
After you press submit you will be taken to the Medway Council website.

 
   
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