Theatres and Events satisfaction survey


How are we doing? We would really value your thoughts and opinions. Please complete this short survey so we can continue to improve.

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Taking part in the survey is voluntary. Before taking part you should read our privacy notice as this tells you about the information we collect and what we will do with it.

Privacy notice
This notice is about Medway Council and the collection of personal information for the Events satisfaction survey. In this notice, Medway Council will be referred to as ‘we’, ‘us’ or ‘our’.

Medway Council is the data controller (contact details below) for the information you provide when completing the  Events satisfaction survey. This means it decides how your personal data is processed and for what purposes.
Medway Council runs events throughout the year and would like to hear what visitors thought of those events. We would like to hear what you thought about the event you attended.
By taking part in the survey you will be agreeing to us processing your personal information in the analysis of your response. The types of activity this includes is:-
- processing your survey;
- grouping and analysing the results by different characteristics e.g. age group
- sharing aggregated results with other parts of the council
We will collect and process the following personal information about you if you are responding as an individual -

- Your postcode
- Your sex
- Your age group
- Your ethnicity
- If you have a long term illness or disability and the broad category of illness or disability
When completing the survey you will provide information about who you are (demographics) and where you live (your postcode).  We provide more detail below about how we use each category of information.
The information about who you are and where you live will be processed for the purpose of analysis. Your information will not be passed to any other third parties unless we are required to do so by law for example as part of a criminal or fraud investigation.
The information you provide will not be used to report on individual responses. We will combine your response with all the other responses we receive to create statistical reports of the results of the survey to allow us to identify trends in responses between different groups of users.
The information below explains how we use each of the categories of data.

Who you are

The demographic information (age group, sex, ethnicity and if you have a long term illness or disability) you provide is used to:-
- Understand the profile of respondents and how it compares to Medway as a whole.
- Help us understand the demographics (age group, sex, ethnicity and long term illness or disability  status) of who has responded to the survey and if there are any differences between groups.
The information you provide is pseudonymised; that means that the personal information we ask for is grouped by a field which makes it harder to identify a person for example instead of using your month and year of birth we ask your age group.
Where you live

The location information (your postcode) you provide is used to
- Determine the area (ward or other standardised areas) that you live in,
- Add to the information we hold about you with data from sources such as the Census to help us better understand the characteristics of respondents.
We will keep the completed surveys for 1 year after the close of the survey.
We will process your data as you have given your consent to complete the survey. After you have submitted the survey we have a legitimate interest in the processing of your personal data for the specific purposes outlined in the ‘how we use your information section’.

We will ask you for your consent for aspects which are not vital for the running of the survey at each relevant point of the survey.

As we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You can do so by e-mailing rccpandihub@medway.gov.uk and withdrawing your consent. This is one of your data processing rights, a summary of your other rights can be seen below.
The right to be informed – You have the right to be told how your personal information will be used. This notice, and shorter statements we use in our communications, are intended to be a clear description of how your data may be used.

The right of access - You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. We will have 30 days to respond to you once we are satisfied you have right to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.
The right to rectification - If you believe our records are inaccurate you have the right to ask for the records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us. You can let us know about any changes to your information by emailing rccpandihub@medway.gov.uk.

The right to erasure – this is also known as ‘your right to be forgotten’. If you withdraw your consent for the processing of your data we will delete the personally identifiable information we hold about you.

The right to restrict processing – you have the right to restrict our processing of your data in some cases for example if we disagree about the accuracy of the data.
The right to data portability – as you have given your data by consent you have the right to request a copy of your personally identifiable information. This information can be passed directly to you or a third party in a machine readable format.

The right to object – as you have given your data by consent you do not have the right to object to your data being processed, but you are able to withdraw your consent at any time you choose by emailing rccpandihub@medway.gov.uk. You do have the right to object to your data being used for direct marketing purposes.
Rights in relation to automated decision making – In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions “that have a legal effect on you”, you have the right to object. For example if you were applying for a mortgage or finance products. We do not undertake complex computerised decision making that produce legal effects.
If you would like to contact us for more information about the survey you can contact us by email at rccpandihub@medway.gov.uk or in writing to Events Team, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you have any queries or complaints about this privacy notice please contact us:-

Data Protection Officer; Gayle Jones on 01634 334329, by email at GDPR@medway.gov.uk or write to the Data Protection Officer, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR.

If you are unhappy with the response to a complaint you have made you can contact the Information Commissioner’s Office:-

By phone on 0303 123 1113, online at  www.ico.org.uk  or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Last updated 19 December 2019

The Theatre / Event
Which theatre/event in Medway did you attend?
The Central Theatre   The Brook Theatre   Castle Concerts   Other  
       
 
How did you first hear about the event?
 
 
 
 
 
 
 
 
 
 
 
 

Your tickets
How easy or difficult was it to book your tickets?
 
 
 
Did you book tickets just for yourself or for someone else?
 
 
 
Do you have a Theatres Loyalty Card?
 
 
 

Your Theatre/Event experience
Overall, how satisfied or dissatisfied are you with the production/event you attended?
 
 
 
How would you rate the theatre/event in terms of the following:
  Very satisfied   Satisfied   Neither satisfied nor dissatisfied   Dissatisfied   Very dissatisfied   Don't know/ No opinion  
Quality of production            
Theatre/event location            
Parking            
Access into and around the theatres/event            
Condition of venue/facilities            
Cleanliness of venue            
Atmosphere            
Toilets            
Bar            
Value for money/cost            
How satisfied or dissatisfied were you with any theatre/event staff you encountered in terms of the following:
  Very satisfied   Satisfied   Neither satisfied nor dissatisfied   Dissatisfied   Very dissatisfied   Don't know/ No opinion  
Knowledge            
Politeness            
Friendliness            
Patience            
Helpfulness            

The future
What would encourage you to visit the theatres/events in Medway more often?  please tick all that apply
 
 
 
 
 
 

Medway is committed to consulting with all its residents and so, to ensure that all groups within the community have the opportunity to participate in this consultation, we would appreciate it if you could provide us with the following information. The information provided will remain private and confidential and will not be used for any other purpose. You are under no obligation to provide the following information and it will not affect your input if you choose not to.

Are you?
In which of the following age bands do you fall?
 
 
 
 
 
 
Do you have any long-standing health problem or disability? Long-standing means anything that has lasted, or is expected to last, at least 12 months. (please tick the appropriate box)
If yes, what is the nature of your health problem or disability? (please tick the appropriate box)
 
 
 
 
What is your ethnic group?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Thank you for completing this survey.

The results from this survey will be used to improve the quality of Medway Events and Theatres

Responses will be kept for one year and then destroyed.

Make sure to follow the Central and Brook theatres on Facebook and Instagram to stay up to date with what’s going on in Medway.

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